Import and export are not contrary concepts each other and the both tasks have their own characteristics. However, as most exporters are in charge of import logistics, the importers’ detailed needs have not been met often. SHINHAN Sea and Air Cargo Inc. surveyed importers for these complaints to provide import specific transport service. We have improved and made up with what other forwarders haven’t been noticed so far based on the accurate understand of importers’ requirements. We have already gained imperative trust from many importers for the convenience of our service in terms of the logistics for import.